Need Help?
Below: more Q & A than a Barbara Walters Special
- FAQ Categories:
- General
- Join & Play
- Donate or Sponsor
- Create an Event
Watch Our Video General
What is Playtogive?
Playtogive is a new way to raise money for nonprofits using online games and social media tools.
We make it easy to organize your own online game contest. You invite supporters and friends to join the fundraising event by participating in the online game contest and asking their friends to sponsor their play with a donation.
Are you ready to play your heart out and become a Champion for your Cause? We believe we can all make an impact in the world with just a little fun.
Learn Our Lingo
- Cause - a registered 501(c)(3) charitable organization
- Event - an online casual game contest fundraiser
- Event Organizer - users authorized to organize events
- Champion - anyone taking part in a Playtogive event whether by organizing, playing, donating, or sponsoring a friend.
- All Star - a Champion who has achieved the highest honor by being the top fundraiser for an event or scoring the highest points for a game
- Join - to participate in a fundraising event by playing games in a contest and raising money
- Sponsor - to make a donation to sponsor a Champion in a fundraising event
- Donate - to make a donation directly to the Cause
Why Does Playtogive Charge a Fee?
Playtogive helps you raise more money with less effort. Our fundraising events are free to organize and free to join. By providing an integrated online solution, we are able to reduce the administrative costs of holding a fundraising event and offer our service at a low cost. Playtogive deducts 7% plus any credit card processing fees (approx. 2.5% + $0.30 per transaction) from donations to cover our costs.
The 7% fee pays for:
- Securing and hosting the site so your information is kept safe and secure
- Verifying 501(c)(3) status of nonprofits using the GuideStar database
- Licensing fun games that will have you playing again and again
- Providing outstanding and friendly support
- Ensuring the weekly distribution of raised funds to your nonprofit
- Maintaining the highest standard of compliance with state and federal regulation
Back to top
Join & Play
Can I change my username?
Your username cannot be changed. When you sign up for an account, you select a unique username for your profile. Make sure to select something you like and that it's appropriate for friends, family, colleagues, and anyone else who might visit your profile. Note, the first and last name you enter will also be displayed on your profile.
I'm having problems logging in.
Your login password is case sensitive. If you have simply forgotten your password, enter the email you used to create your account here and we will send you a new password.
You must also confirm your email address to fully activate your account. Simply click on the link in the email we send to the address you entered for your login.
If you continue to experience difficulty accessing your profile, please send us more information regarding the error, along with your account login, browser version, and operating system.
What is the minimum age required to sign up for a Playtogive account?
In order to be eligible to sign up on Playtogive, users must be thirteen (13) years of age or older. For more on our privacy policy, visit our Privacy & Security Policy.
How can I edit my account information?
To edit your account information, click on My Account at the top right corner of any page. Personal information displayed on your Profile can also be edited from the My Account page.
I'm having problems uploading my photo.
Photos uploaded to your profile must be in a specific format and size. Your image must be either .JPG, PNG, or .GIF and cannot be larger than 5 Mb in size.
How do I join an event?
All events on Playtogive are public, which means anyone can join. Simply click on the green Join button and follow the steps. A gray Join button indicates that you have already joined that event.
How do I create my fundraising page?
Once you join an event, a fundraising page is automatically created for you. You will be able to customize your page by writing a personal message to let your friends know why the Cause is important to you. Your fundraising page is where you track your personal progress. When you invite your friends using our email tool, your friends will be directed to your fundraising page where they can sponsor your play with a donation. You can access this page by clicking on the My Donations button on your profile or the event page.
How do I ask my friends and family to sponsor me?
You can invite your friends and family by using our email tool. Click on the Email My Friends link on your fundraising page and import your contacts through a free service provided by Plaxo or simply enter your friend's email addresses separated with commas.
Can I see the addresses I have already emailed my page to?
No, we do not store the email addresses of friends you invite. Please choose carefully and keep track of those who you've asked.
How else can I share my fundraising page with my friends?
You can also share your fundraising page using your preferred email tool or social media channel. Be sure to include the URL to your fundraising page in your email message. Use the share button provided on your fundraising page to easily share your page with your friends on Facebook, Twitter, or a number of other networks.
What is the "minimum contribution to play"?
The minimum contribution to play is set by the Event Organizer. It is the amount you need to raise before you can start playing the games and participate in the contest. The minimum can be reached by having your friends, family, and colleagues sponsor you; but you can also sponsor yourself to set an example and get started immediately.
Can I donate to my own fundraising page?
Absolutely! It's a good idea to sponsor yourself so you can set an example for your friends. It also can help you reach your minimum contribution faster, so you can begin playing sooner!
How do I get a tax receipt for my donation?
Playtogive automatically provides an electronic receipt at the time of your donation. When you make a donation, be sure to save the confirmation email you receive from Playtogive for your tax records. The Internal Revenue Service (IRS) does not require receipts for cash donations under $250, but you should keep your donation information on file.
Cash contributions of $250 and over require a donation receipt. You do not need to send the receipt to the IRS with your tax return, but you must keep it in your records in case the IRS requests it. The receipt must record the donation amount, the date the donation was made, and the name of the nonprofit organization.
Does Playtogive send my sponsors a "thank you"?
Yes. We thank each and every donor, but you should too! Our email thanks the donor for their generosity and support on behalf of the Cause and Playtogive.
How do I start playing the games?
As soon as you meet the minimum contribution to play for your event, you will be given access to all the games for that event. Click on the orange Play button next to the game you wish to play. You can try all the games or just stick to your favorite. You can play as much or as little as you'd like.
What are high scores and leaderboards?
At the end of each game you complete, your score will be submitted to the event's high scores table which displays the top 10 highest ranked players based on their highest score for that game. Previous high scores achieved in other events are not used. At the end of the event, the player with the highest score is the winner for that game. If there is a tie, multiple players will be recognized as winners.
What does it mean to be an All Star? How do I get a badge?
Besides being awesome, All Stars are super Champions, they work hard and play hard. These fine folks are recognized with our highest honor, the Playtogive butterfly badge which is displayed next to their name throughout the site. There are 2 ways to earn a badge and become an All Star:1) get the top score for a game in an event or 2) be the top fundraiser for an event by raising the most money for your Cause.
Help! I didn't get my badge!
If your event has ended and you've scored the highest points for a game or raised the most amount of money but did not receive your badge, it's likely that your badge is just delayed a bit. Be patient. It could take up to 30 minutes for our system to award the badges. Make sure your event has ended and that you completed your game in time. Scores are only counted for completed games.
What information is shared with the Cause?
If you are a player, we share your first and last name, email address, amount you donated, and amount you raised with the nonprofit. For more info, please review the Terms of Use and Privacy & Security Policy.
Back to top
Donate or Sponsor
What is the difference between sponsoring and donating?
Both forms of contribution raise money for your Cause and are tracked in the event's stats under amount raised. Sponsoring provides for your donation to be credited to a Champion who is participating in a fundraising event. Donating directly credits your donation towards the event's overall fundraising goal.
How do I sponsor a Champion?
To sponsor a Champion, simply click Sponsor from their fundraising page to make a donation and leave a comment for them. There are several ways to locate your Champion's fundraising page: 1) Follow the link provided in the email invitation you received from your friend. 2) Find your friend by entering their name on the Champion search page, select the event under their name to be taken to their fundraising page. 3) All Champions participating in an event are also listed alphabetically on the event page.
I don't have a Champion to sponsor. Can I still make a donation to the Cause?
Yes. Simply click Donate from the event page. You can also browse through active Events to find a Cause you want to support.
Is my donation safe and secure?
Playtogive is committed to providing the best fundraising and donating experience. This includes ensuring the security and privacy of your information. Playtogive and its partners use industry-leading Secure Socket Layer (SSL) encryption technology to keep your personal information as secure as possible. We help protect your information by working with partners that provide a safe and secure environment for credit card donations. Please read our Privacy & Security Policy for more information.
How much of my donation goes to the Cause?
Playtogive deducts 7% plus any credit card processing fees (approx. 2.5% + $0.30 per transaction) from donations.
How and when does my donation get to the Cause?
Your contribution is made to Playtogive, which will distribute your donation to the nonprofit organization. We work through a secured credit card processor to get payments from your credit card. Playtogive mails a check directly to the nonprofit. Donations are sent on a weekly basis.
Is my donation 100% tax-deductible?
Yes. Donations made through Playtogive are 100% tax deductible to the full extent allowed by law because the nonprofits on our site are screened and qualify to receive tax-deductible donations under the Internal Revenue Service rules.
What form of payment can I use to make a donation?
Playtogive can only process online credit card donations. The following credit cards are accepted: Visa, MasterCard, American Express, and Discover. Please note all payments are made to Playtogive. Your credit card statement will show a charge to Playtogive and not to the nonprofit to whom your donation is distributed.
Is there a minimum/maximum donation amount?
The minimum donation amount is $1. The maximum donation amount is $2,500 per transaction.
Will my donation be displayed on your website?
If you sponsor a Champion, you have an option to enter your name to display on your Champion's fundraising page and leave a comment for them. However, you also have the option to leave the name blank to remain nameless. Entering your full name will ensure that your friend and the nonprofit can thank you appropriately.
Can I make an anonymous donation?
By all means! We respect and protect your privacy. Whether you are sponsoring a Champion or donating to the Cause, you are given a choice to make an anonymous donation and we will not share your information with the nonprofit, simply uncheck the 'Share my information' box. If sponsoring a Champion, you can enter the name that will be displayed on your Champion's fundraising page or you can leave it blank to remain nameless. Entering your real name will ensure that your friend and the nonprofit can thank you appropriately.
Why did my donation disappear from the fundraising page?
The reason your donation disappeared from your friend's fundraising page is because we couldn't process your credit card. Please double check your card number and expiration date, and try donating again by visiting your friend's page. If it still doesn't work, please contact your card provider. Once you have contributed successfully, the donation will re-appear.
How do I get a tax receipt for my donation?
Playtogive automatically provides an electronic receipt at the time of your donation. When you make a donation, be sure to save the confirmation email you receive from Playtogive for your tax records. The Internal Revenue Service (IRS) does not require receipts for cash donations under $250, but you should keep your donation information on file.
Cash contributions of $250 and over require a donation receipt. You do not need to send the receipt to the IRS with your tax return, but you must keep it in your records in case the IRS requests it. The receipt must record the donation amount, the date the donation was made, and the name of the nonprofit organization.
Can I cancel a donation or get a refund?
Tax-deductible charitable contributions made on the Playtogive website are non-refundable. If there are extenuating circumstances, please contact us immediately and we will review your case individually.
In the event that the funds have already been disbursed to the nonprofit, you will need to contact the nonprofit directly to request a refund. Playtogive cannot guarantee that a nonprofit will refund your donation. The decision to refund a donation is entirely at the discretion of the nonprofit. If customer service indicates that your donation has already been disbursed, you can locate the contact information for the nonprofit by visiting their Profile from the link found on the event page.
Can I also join the event and participate as a player in the game contest?
Yes. Anyone can participate in any active event listed on Playtogive. Feel free to join an event and invite all your friends in on the action!
Back to top
Create an Event
How do I sign up our Cause?
As long as the organization you are raising money for has a 501(c)(3) status with the IRS, you can sign up your Cause. There are no fees or subscription charges. Just fill out the Cause Registration Form. Once we verify the 501(c)(3) status of your nonprofit, we will create a profile page for your Cause using information from the GuideStar database (www.guidestar.org) or the nonprofit's website.
Who can become an Event Organizer for a Cause?
In order to be authorized as an Event Organizer for a Cause, you must work for, represent, or be approved by the nonprofit organization. We use the relationship to the organization you provide on the Registration Form to help us gain approval, if necessary, from the nonprofit to add you as an Event Organizer.
How much does it cost?
Because of our entirely online solution, we're able to reduce the administrative costs, time, and effort required to hold a fundraising event. There are no upfront costs or minimums, it is free to organize an event and free for your supporters to participate. Playtogive deducts 7% plus any credit card processing fees (approx. 2.5% + $0.30 per transaction) from each donation to cover our costs.
How do I create a fundraising event?
Once your Cause Profile is created and your account is authorized as an Event Organizer, click on Create an Event from your Profile page to fill out the event form.
What is the maximum number of games I can select for my event?
You can choose up to 4 different games for your participants to play per event. All Event Organizers have access to test-play the games in our Game Library before making their selection.
Where can I download the Fundraising Agreement?
A link to our Fundraising Agreement is provided at the top of your unpublished event, but you can also download a copy here. Complete and fax it to (818) 230-0770.
I'm having problems uploading my event image.
Images uploaded to your event must be in a specific format and size. Your image must be either .JPG, PNG, or .GIF and cannot be larger than 5 Mb in size.
What does it mean to publish an event?
The Event Organizer is able to view and edit their unpublished event until it is ready for prime time. Once all the required steps outlined at the top of the unpublished event are completed, the Publish button will be activated and the event is ready to go live! The start date of the event is the date the Event Organizer publishes the event.
How soon can I Publish my event?
Due to regulatory requirements, for most nonprofits, the earliest you can start your event is 15 days from the day you submit your Create an Event form.
Can I edit my event?
You can edit your event parameters up until you publish your event. Once it is live, changes are no longer allowed. Under extenuating circumstances, please contact us.
Can we add a corporate sponsor to our event?
You may add up to 3 corporate sponsor logos to your event. You can upload the logos at the bottom of the event page when you are creating your event. Be sure to confirm all sponsors prior to publishing your event as you will not be able to delete or add sponsors once the event is live.
Can we offer prizes or incentives to the top fundraiser or game winners?
Prizes and incentives are extremely effective and can be a great way to promote higher participation in your fundraiser. Make sure to accurately describe the prize and how it can be claimed on the event page as well as all other marketing materials.
My event is live, how do I invite our supporters?
You can invite your supporters by using our email tool. Click on the Invite My Supporters link on the event page and import your contacts through a free service provided by Plaxo or simply enter your supporter's email addresses separated with commas.
How else can I get the word out about our fundraiser?
You can also share your event page using your preferred email tool or social media channel. Use the share button on your event page to easily share your page with your connections on Facebook, Twitter, or a number of other networks.
How and when does my Cause receive the donations?
Playtogive distributes donations to the nonprofit organization on a weekly basis. Checks are mailed via first class mail directly to the address listed on GuideStar. If the address is out of date, it must be updated on the organization's listing with GuideStar.
Does Playtogive send my donors a "thank you" and a tax receipt?
Yes. We thank each and every donor, but you should too! Our email thanks the donor for their generosity on behalf of your Cause and Playtogive. We also automatically provide an electronic acknowledgement of their donation to be used as a tax receipt.
I received an Annual Financial Report, when do I need to fax it back?
As part of our regulatory compliance requirements, Playtogive prepares and sends each nonprofit an Annual Financial Report upon completion of each event. The nonprofit must return a signed copy within ten (10) days of receiving the report by faxing it to (818) 230-0770. Some nonprofits may be exempt from this requirement as reporting rules vary by state.
Can we get a list of donors?
Event organizers are given access to reports for their nonprofit's events through a link on their Cause Profile. For each event, a detailed donor list and a summary report will be available. For donors who choose to share their contact information with the nonprofit, the report will show the name of the donor, their email address, amount donated, transaction date, and the Champion they sponsored. For donors who choose to remain anonymous, their name and email will be blocked on the report to respect their privacy, but the transaction will be captured.
Back to top

